Terms of Service

  1. Orders
    By submitting an order, you signify your intention to purchase a product under the following terms and conditions. By accepting these Terms of Service, you confirm that you are of legal age in your jurisdiction or that you have obtained permission for any minor dependents to access this site. All orders are subject to product availability and confirmation of pricing. Shipping times may vary based on product availability. Any assurances or timeframes for delivery may be impacted by postal delays or unforeseen circumstances, for which we cannot assume responsibility. For additional information, please refer to our Shipping and Returns & Exchanges sections. We appreciate your business.

  2. Order Accuracy and Errors
    While we strive to maintain accuracy in product details, descriptions, and pricing, errors may occasionally occur. In the event of a pricing or payment discrepancy, we will promptly notify you and provide the option to confirm your order at the correct price or cancel it. If we are unable to reach you, the order will be considered canceled. If a cancellation occurs after payment has been made, a full refund or exchange will be processed.

  3. Payment
    This website accepts payments through online banking facilitated by reputable financial institutions. By clicking “PLACE ORDER,” you authorize an immediate charge to your card for the total order amount. This transaction shall be deemed final and binding upon completion.

  4. Discount/Promo Codes and Bundle Deals
    We reserve the right to issue promotional discount codes and bundle deals, allowing customers to receive discounts on multiple items. The application and use of any discount code or bundle deal will be clearly detailed at the time of issuance and will be binding upon acceptance.

  5. Shipping
    We offer several shipping options at checkout, with rates determined by your location. While we provide estimated delivery times, delays may occur. Tracking information for your order will be provided once it ships. For customers in West Malaysia and Singapore, please contact us first before placing an order for shipping advice. You can reach us via email at mzec@twol.com.my.

  6. Prohibited Actions
    Users are expressly prohibited from misusing this website. Prohibited actions include, but are not limited to, committing or facilitating criminal offenses, posting harmful or obscene content (including malware), attempting to compromise the website's integrity, infringing upon the intellectual property rights of others, disseminating unsolicited promotional materials (spam), or interfering with the experiences of other users. We shall not be liable for any loss or damage to your device or data resulting from harmful materials accessed through this website.

  7. User Account Management
    Users are required to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You may update your account information at any time and can request to delete your account by contacting us. We reserve the right to suspend or terminate your account if we believe any information provided is inaccurate, incomplete, or violates these Terms of Service.

  8. Disclaimer of Warranties; Limitation of Liability

  • Disclaimer of Warranties: The services provided by Two L are offered on an "as is" and "as available" basis, without warranties of any kind, either express or implied. Two L does not warrant that the services will be uninterrupted, error-free, or free from viruses or harmful components. To the fullest extent permitted by law, Two L disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

  • Limitation of Liability: In no event shall Two L or its affiliates, partners, officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if Two L has been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the services is to cease using them.

  1. Indemnification
    You agree to indemnify and hold harmless Two L, along with its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorney fees, made by any third party arising from your breach of these Terms of Service or any applicable laws.

  2. Severability
    If any provision of these Terms of Service is found to be illegal, invalid, or unenforceable, that provision will be enforced to the fullest extent possible under applicable law. The remaining provisions will remain in effect.

  3. Termination
    These Terms of Service are effective until either party decides to terminate them. You may terminate these Terms at any time by notifying us or by ceasing your use of our services. We reserve the right to terminate this agreement immediately without prior notice if we believe, at our sole discretion, that you have not complied with any provision of these Terms. You will remain responsible for all amounts owed up to the date of termination.

  4. Entire Agreement
    These Terms of Service, along with any published policies or guidelines, constitute the complete agreement between you and us regarding your use of the services, superseding any prior agreements or communications. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

  5. Governing Law
    These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of our services shall be exclusively subject to the jurisdiction of the courts of Malaysia. By using our services, you consent to this jurisdiction and waive any objections based on venue.

  6. Changes to Terms of Service
    We reserve the right to modify, update, or replace any portion of these Terms of Service at our discretion by posting revisions on our website. It is your responsibility to periodically review these Terms for updates. Your continued use of our website or services following any posted modifications shall constitute your acceptance of such changes.

  7. Contact Information
    For any questions or requests for clarification concerning these Terms of Service, please direct your inquiries to mzec@twol.com.my.