FAQ

1. Which countries do you ship to?

● We only ship to Malaysia and Singapore at the moment.

2. What are the shipping charges?

● All shipping charges will be calculated automatically at the Checkout based on

your total total order amount and your shipping address. For West Malaysia, the

postage fee imposed would be RM8 whereas for East Malaysia and Singapore,

kindly contact our customer service via WhatsApp at (+60) 122628459.

3. When will I receive my parcels?

● All orders will be processed and delivered within 5-7 working days. We will

contact you if there is a delay in the processing of your order. For Selangor area,

you will received the parcels within 3-7 working days whereas for other areas in

West Malaysia, you will received the parcel within 3-8 working days. For other

areas, kindly contact our customer service via WhatsApp at (+60) 122628459.

4. Which courier company do you use?

● We use various courier services to ensure your parcels arrive at the fastest

speed.

5. Can I return and exchange my parcel?

● Goods that are entitled for return and exchange only if you received the wrong

items, defective item (depends on the range of damage or dirt) , wrong size

ordered and wrong colour ordered. You can do so within 7 days from the

receipt of the parcel. Exchange is strictly subject to the stock availability. Other

than these mentioned reasons, return and exchange of parcels are not

acceptable.

6. Can I return parcel and get a refund?

● You’re entitled to a full refund only if the items are unavailable or out of stock.

You may request for a full refund or change to other items. Other than these

mentioned reasons, return and refund of parcels are not acceptable.

7. How do I make return?

● Kindly contact our customer service personnel via WhatsApp at (+60) 122628459

if you would like to request for return. Kindly snap a photo (photo of the size label

if you received the wrong size, photo of the item if you received the wrong item

and the photo of the defective part if you receive defective item) and provide us

your order ID by simple sending us an message via WhatsApp.

● Once you have obtained approval from our customer service personnel that your

items can be returned, please be ensure to provide us a ‘proof of postage’ by

indicating the courier company used and tracking number via WhatsApp. All

returned goods remain the responsibility of the customer until they reach TWO L

HQ.

● We will proceed with one time exchange on the same item. Please allow up to 7-

14 working days for returned items to reach TWO L HQ and for further process.

All items must be returned